Employment

POSITION SUMMARY:

The BAC is seeking a highly motivated, data-driven, analytical, and energetic individual to serve as the Advancement Services Associate, supporting the meaningful work being done in philanthropy and alumni relations at Boston Architectural College (BAC). The Associate will be a critical member of the BAC’s Institutional Advancement team, working alongside members of the Institutional Advancement (IA) team to support advancing the College and creating a foundation for the future.

Reporting to the Associate Director of Advancement and Donor Services, the Associate will provide operational support and enhance the IA department’s capacity for data integrity, research, and analysis. Critical functions include gift processing and donor acknowledgments, constituent records maintenance, and creating queries and reports that help track and analyze gift and grant activity.

This position requires strong data management and analytical skills with attention to detail and fine-tuned accuracy, as well as the ability to take initiative, manage multiple projects simultaneously and complete discretion regarding the handling and storing of confidential data.

This position is eligible to be hybrid with the expectation of working onsite at BAC’s Newbury Street, Boston office 1-2 days/week.

PRIMARY ESSENTIAL FUNCTIONS:

• Daily processing of gifts, pledges and payments and entry into the fundraising database (currently Salesforce).
• Ensure all donations are recorded, receipted, and reported to reflect the donors' intentions while conforming to specified legal, IRS, CASE and the BAC’s specific requirements.
• Generate gift receipts and acknowledgments and work with the Associate Director of Advancement and Donor Services to produce custom letters for gifts outside of the standard acknowledgment process.
• Produce and distribute acknowledgment reports as needed (In Honor/Memory Of, lists of donors to various campus partners, new donor reports, etc.).
• Perform ongoing Salesforce data maintenance which includes ensuring accuracy and integrity on biographical and educational information (e.g., NCOA, unsubscribes, etc.). This will involve collaborating with key partners across campus such as the registrar, finance, student life and enrollment.
• Help to create, run, and analyze weekly, monthly, quarterly, and ad hoc reports and dashboards in Salesforce to monitor data integrity and consistency. Support work to track restricted funds and prepare endowment reports for donors.
• Conduct research and create research briefings on individuals and organizations to support donor stewardship as well as prospect identification and qualification for the Advancement team and Office of the President.
• Participate in the finding and implementation of new technology solution for the Advancement team, such as online giving and event registration systems.
• Assist with Institutional Advancement events and programs particularly around the recording of attendees and facilitation of event and gift payments. Occasionally events are outside of regular business hours.

QUALIFICATIONS AND SKILLS:

• A Bachelor’s Degree is preferred and at least three years of experience working in a nonprofit environment is required; preferably in higher education fundraising.
• At least two years of experience using a fundraising CRM or other database systems.
• Excellent organizational, planning and time management skills.
• Impeccable attention to detail and accuracy of work.
• Ability to exercise good judgment and prioritize tasks under pressure.
• Must be independent, proactive, and able to work under the pressure of tight deadlines
• Demonstrated CRM software, preferably Salesforce.
• Excellent written and verbal skills; high level of customer service orientation
• Must have strong computer skills including demonstrated proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)
• Highly collaborative, positive energy, team orientated, and “can do” attitude.
• Willingness and ability to handle confidential information.

The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION SUMMARY:

The Boston Architectural College (BAC) is committed to providing all our students an integrated and exemplary educational experience while ensuring their individual success and empowering them to fully actualize their potential. We embrace diversity and inclusivity in all its forms, while striving to create an equitable global community.

The Assistant Registrar for Students will focus on degree audits, registering new students, setting up and monitoring registration for all returning students, while working closely with colleagues to foster a professional, knowledgeable, and welcoming environment for all BAC constituents.

This is a full-time exempt position of 40 hours per week, reporting to the Registrar and a member of the Office of Student Services.

PRIMARY ESSENTIAL FUNCTIONS:

• Provide proactive, professional, and friendly service in all interactions.
• Manage the degree audit process from the initial review of upcoming graduates to verifying that all graduation requirements have been met prior to conferring degrees.
• Work closely with Admissions to register new students. This requires there are enough seats available in sections and make schedule changes based on the approval of transfer credits.
• Ensure student records are up to date for registration including updating segment level and registration groups.
• Monitor the add/drop queue in Self-Service for all students.
• Verify student schedules to ensure prerequisites have been met, there are no time conflicts and ensure students are in the appropriate section i.e. onsite or online.
• Manage the ordering/printing of diplomas for graduating students.
• Support the Registrar with student file management.
• Assist with curriculum updates.
• Complete Enrollment Verifications for outside vendors as needed i.e. Ontario Student Assistance Program, Embassy of Kuwait etc.
• Serve as backup support to process Enrollment Verifications, in house transcripts, add/drop requests, courses withdrawals, etc.
• Serve as backup to the Student Advocates for escalated situations and front-line service when needed.
• Other tasks as assigned

SUPERVISORY RESPONSIBILITIES: No

EDUCATIONAL REQUIREMENTS: Bachelor’s degree from an accredited institution preferred.

EXPERIENCE REQUIREMENTS:

• 3-5 years’ experience in higher education.
• 1-3 years' experience in a registration related setting preferred.

FUNCTIONAL/TECHNICAL SKILLS:

• Must be detail oriented.
• Computer literate, including effective use of Microsoft Office suite.
• Excellent communication and consultative skills, both verbal and written.
• Excellent problem solving and conflict resolution skills.
• Outstanding organizational skills with the ability to effectively prioritize.
• Ability and willingness to support collaborative efforts.
• Be committed to the mission of the BAC and carry out the highest quality of service to BAC constituencies.

WORK SCHEDULE REQUIREMENTS:

• This is a hybrid position. Two days a week in person will be required. Days in the office may vary depending on the time of year and needs of the office.
• Must be able to work flexible hours in accordance with the academic season.

The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION SUMMARY:

The Boston Architectural College (BAC) is committed to providing all our students an integrated and exemplary educational experience while ensuring their individual success and empowering them to fully actualize their potential. We embrace diversity and inclusivity in all its forms, while striving to create an equitable global community.

The Director of Financial Access manages all aspects of the student financial aid programs while working closely with colleagues to foster a professional, knowledgeable, and welcoming environment for all BAC constituents. Serves as the direct supervisor for the financial aid team and is a member of the Office of Student Services.

This is a full-time exempt position of 40 hours per week, reporting to the Associate Vice President of Enrollment Strategy and Services.

PRIMARY ESSENTIAL FUNCTIONS:

• Provide proactive, professional, and friendly service in all interactions.
• Oversee all aspects of counseling, awarding, disbursing, reconciling, and reporting of financial aid.
• Manage Title IV and other federal, state, and institutional aid funds ensuring compliance to all regulations, policies, and procedures.
• Complete reports and surveys as they relate to financial aid (i.e. FISAP, OSFAA, and IPEDS)
• Review processes on a regular basis to ensure a focus on access and understanding for students.
• Model and encourage proactive, helpful, and collegial attitude for all colleagues to one another and all BAC constituents.
• Collaborate across the College to assist in achieving enrollment and retention goals.
• Work closely with Admissions in counseling and awarding new students, which includes participation in recruitment activities.
• Assist with escalated and/or more complicated student situations.
• Manage the completion of the institution's annual financial aid audit.
• Manage the certification, processing, policies, and procedures regarding Veterans Benefits, serving as a certifying official for the College.
• Keep informed of changing financial aid regulations and best practices.
• Other tasks as assigned

SUPERVISORY RESPONSIBILITIES: Yes

EDUCATIONAL CRITERIA: Bachelor’s degree from an accredited institution, and master’s degree preferred.

EXPERIENCE REQUIREMENTS:

• A minimum of 5 years’ experience in student financial services functions in higher education.
• Management experience required

FUNCTIONAL/TECHNICAL SKILLS:

• Must be detail oriented.
• Computer literate, including effective use of Microsoft Office suite.
• Excellent communication and consultative skills, both verbal and written.
• Excellent problem solving and conflict resolution skills.
• Outstanding organizational skills with the ability to effectively prioritize.
• Ability and willingness to support collaborative efforts.
• Be committed to the mission of the BAC and carry out the highest quality of service to BAC constituencies.

WORK SCHEDULE REQUIREMENTS:

• This is a hybrid position. At least 1 day a week in person will be required. Days in the office may vary depending on the time of year and needs of the office.
• Must be able to work flexible hours in accordance with the academic season.

The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION SUMMARY:

The Boston Architectural College (BAC) is committed to providing all our students an integrated and exemplary educational experience while ensuring their individual success and empowering them to fully actualize their potential. We embrace diversity and inclusivity in all its forms, while striving to create an equitable global community.

The Director of Student Billing manages all aspects of billing and collecting of student tuition and fees while working closely with colleagues to foster a professional, knowledgeable, and welcoming environment for all BAC constituents. The Director is a leader in the Office of Student Services. And as such, will serve as the direct supervisor for the Student Billing team and will oversee the day-to-day operations of the Student Advocates.

This is a full-time exempt position of 40 hours per week, reporting to the Associate Vice President of Enrollment Strategy and Services.

PRIMARY ESSENTIAL FUNCTIONS:

• Provide proactive, professional, and friendly service in all interactions.
• Plan, manage and oversee the application of tuition and fee charges to all student accounts and the creation of monthly billing statements to ensure timeliness and accuracy.
• Ensure communication of all billing timelines and payment options to all constituents of the BAC.
• Reconcile tuition and fees in conjunction with registration data and the Finance team.
• Oversee the processing of all payments received to be applied to the student account including payments made via our online payment processor ACI.
• Manage posting accounts receivable and cash receipt daily batches to the general ledger.
• Manage the processing and receipt of all financial aid funds including federal aid, state aid, alternative loans and scholarships ensuring compliance with all regulatory requirements.
• Manage month end reconciliations of accounts receivable, ACI online payments, Federal Direct Loans, Pell Grants and resolve any inaccuracies found.
• Establish and oversee outstanding accounts receivable processes including write-offs to bad debt and placement of accounts with outside collection agencies.
• Oversee the issuing of student refunds to ensure accuracy and compliance with Title IV regulations.
• Manage the issuing of 1098-T forms each year
• Oversee the Student Advocates to ensure that high level customer service is being provided to all constituents of the BAC.
• Elicit feedback from the Advocates regarding common questions and difficulties, to be communicated with the other Directors to improve processes.
• Communicate efficiently and collaboratively with other offices around the College to provide the highest level of service to our students.
• Assist with escalated issues regarding billing.
• Provide data to various constituents throughout the College for internal information as well as external surveys.
• Other tasks as assigned.

SUPERVISORY RESPONSIBILITIES: Yes

EDUCATIONAL CRITERIA: Bachelor’s degree from an accredited institution, and master’s degree preferred.

EXPERIENCE REQUIREMENTS:

• A minimum of 5 years’ experience in student financial services functions in higher education.
• Management experience required

FUNCTIONAL/TECHNICAL SKILLS:

• Must be detail oriented.
• Computer literate, including effective use of Microsoft Office suite.
• Excellent communication and consultative skills, both verbal and written.
• Excellent problem solving and conflict resolution skills.
• Outstanding organizational skills with the ability to effectively prioritize.
• Ability and willingness to support collaborative efforts.
• Be committed to the mission of the BAC and carry out the highest quality of service to BAC constituencies.

WORK SCHEDULE REQUIREMENTS:

• This is a hybrid position. At least 1 day a week in person will be required. Days in the office may vary depending on the time of year and needs of the office.
• Must be able to work flexible hours in accordance with the academic season.

The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION SUMMARY:

Guided by its mission to provide inclusive access to excellence in design education, the Boston Architectural College—a 133-year-old top-ranking independent private institution—has embarked on an innovative and exciting “BAC to the Future” vision and strategic plan under the leadership of President Mahesh Daas.

Reporting to the President, the BAC seeks a mission-driven and collaborative Director of Institutional Research (Director) as the senior administrator responsible for supporting the effective use and analysis of internal and external data at the Boston Architectural College (BAC) in support of the college’s BAC to the Future strategic plan, operational and research goals, and regulatory reporting requirements. The Director acts as the chief data and analytics strategist for the college and oversees the governance and policy infrastructure necessary to facilitate the use of research and data for strategic, operational and decision support. The Director works with the BAC’s leadership and management to lead the design and development of effective data analysis models, including strategic goal measures, KPIs, and dashboards to support the achievement of the BAC’s strategic plan, enable data-informed decision making and support operational and research needs. The Director will promote a culture that relies upon data to assess the effectiveness of all programs, services, and processes as well as the college's overall progress in reaching its strategic goals. To that end, the Director should be adept at telling stories with data and using data for visualization. The Director works closely with university data stewards and with IT professionals responsible for the implementation and management of the technology infrastructure to build and sustain an enterprise research and data strategy that can help the BAC achieve its goals. The Director will be a key player in building on the BAC’s emerging research, data and analytics platform and sustaining a campus-wide data governance infrastructure that fosters a culture of trust and shared responsibility for the ethical use of research and data for institutional strategic purposes.

QUALIFICATIONS:

Qualified candidates will possess a comprehensive background in the areas of Institutional Research, Data Governance and Data Strategy with recent experience working at or near the executive level that drive institutional performance at or near the executive level. Other qualifications include:

• Five or more years of progressive leadership experience in leading successful cross-functional teams and enterprise-wide programs, operating and influencing effectively across the organization and within complex contexts.
• Higher education institutional research or data analytics management experience required.
• Knowledge of state and federal requirements for the gathering, reporting, and dissemination of data from higher education institutions.

The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION SUMMARY:

The Boston Architectural College (BAC) recently celebrated its 132nd year as a design school with a mission to provide excellence in design education emerging from practice and accessible to diverse communities. The BAC’s bold new strategic plan, BAC to the Future 2020-2025, focuses on transforming and expanding future-oriented design programs to serve a greater number and diversity of students in the US and worldwide. The institution is committed to providing an integrated and exemplary experience for its students, ensuring their success, and empowering them to actualize their potential as designers of the built environment responding to climate change.

The BAC’s School of Landscape Architecture is pleased to solicit applications for a full-time faculty position. Consideration of candidates begins immediately. This position will remain open until filled.

The School of Landscape Architecture offers Bachelor (BLA) and Master of Landscape Architecture (MLA) degrees accredited by the Landscape Architectural Accreditation Board (LAAB). The program has a deep focus on urban landscapes and climate response applications and through advanced and international design studios leads explorations of wicked problems to address environmental and social dilemmas across multiple scales. The program promotes diverse voices and cultures in the formulation of design values and raises the awareness of design agency in service of communities worldwide. Landscape architecture students engage in interdisciplinary inquiry and benefit from professional practice requirements and applied research opportunities throughout the program.

We seek candidates with a strong desire to become part of the BAC community and who wish to contribute to a distinctive discourse (scholarly, creative, professional) that supports their development as design educators. We invite applicants who can teach graduate and undergraduate students, who seek to develop their teaching for student learning; who collaborate on school initiatives; who understand and embrace assessment practices and will participate in LAAB and regional accreditation preparations; and who engage in service to support the school and the institution. We welcome colleagues who enjoy collaborative work as well as individual pursuits, and who are able to understand a problem and move its resolution forward. We seek candidates who wish to work with the dean and faculty collaboratively to implement and grow the school’s long-range plan in support of student success. All landscape architecture faculty practice and teach a commitment to addressing climate change through design of the built environment.

Specific Areas of Interest to the School:

• Natural Systems and Climate Science (prevention, resilience, and adaptation)
• Social and Environmental Justice
• Modeling/Simulation
• Strong designers who are able to create and develop meaningful graphic and digital representations associated with program analytics and outreach, expertise with digital modeling and landscape representation and performance, and geospatial design, are a plus.
• Special interest in candidates who can take responsibility for graduate thesis and undergraduate degree project, including student research and preparation
• Special interest in candidates who actively work with communities and build partnerships and collaborations beyond the institution in support of the school’s (and institution’s) growth.

QUALIFICATIONS AND APPLYING

Required Qualifications include:

• A master’s degree in Landscape Architecture from a LAAB-accredited program
• Prior higher education teaching experience in landscape architecture or related field

Preferred Qualifications include:

• A combined background in landscape architecture academic teaching and professional practice
• Experience with LAAB accreditation processes

To Apply:

• Letter of interest and intent
• Curriculum vitae that includes academic and professional experience
• A Student Success Statement that combines the candidate’s teaching philosophy and demonstrates a commitment to diversity, equity, inclusion, and belonging through contributions to teaching, scholarship, and/or service. (2 pages maximum.)
• Combined portfolio to include teaching and professional work, as applicable. (20 pages maximum; link or pdf – no hard copies)
• Names and contact information for three references

All application materials should be submitted online.

Evaluation of applicants will begin immediately and will continue until the position is filled.

The BAC is committed to developing a diverse and talented academic community. People with disabilities, people of color, Indigenous people, LGBTQ, and Hispanic/Latinx candidates are encouraged to apply.

The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION SUMMARY:

Reporting to the IT Operations Lead the Help Desk Technician I is responsible for technical computing support for staff, students, and faculty. Primary responsibilities include, but are not limited to: Provide Tier 1 help desk support for a variety of requests from students, faculty, and staff; Ensure the proper operation of lab computer and peripheral equipment; Maintain computing environment which includes repairing hardware, installing and troubleshooting software; Check out lab equipment; Track all cases through ticketing system; Other tasks as assigned.

It is expected that all employees of the BAC are able to be flexible and work collaboratively in order to meet the needs of the College. Accordingly, other duties, responsibilities and activities may be assigned at any time to successfully meet the needs of the College.

PRIMARY ESSENTIAL FUNCTIONS:

1. Provide Tier 1 help desk support for a variety of requests from students, faculty, and staff
2. Ensure the proper operation of lab computer and peripheral equipment
3. Maintain computing environment which includes repairing hardware, installing, and troubleshooting software
4. Check out lab equipment
5. Track all cases through ticketing system
6. Other duties and projects, as requested

STANDARD EXPECTATIONS:

• Team and Interpersonal Skills: Success in this position requires positive relationships with other team members including support staff and senior staff.
• Service Orientation: Success in this position requires a service-oriented perspective in which, to the greatest extent possible, treat students and other employees in such a way that they feel well served by a professional representative of the BAC.
• Confidentiality and Discretion: Success in this position requires the ability not only to maintain the confidentiality of student and employee records, but also the ability to discern when it is appropriate to divulge privileged or confidential information.

SUPERVISORY RESPONSIBILITIES: None

EDUCATIONAL CRITERIA: High school diploma required, some college work preferred. CompTIA A+ or Network+ certification preferred.

EXPERIENCE REQUIREMENTS: Help desk experience in a Windows environment is preferred. High school diploma required.

• Demonstrates a strong commitment to customer service
• Demonstrates excellent communication skills

The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION SUMMARY:

The International Admissions Counselor is responsible for the recruitment and admission process for international students.

RESPONSIBILITIES:

• Assist international student population with the admissions and enrollment process
• Maintain student records and communication in Customer Relations Management system
• Respond to inquiries and applicants
• Serve as a Designated School Official (DSO) for the purpose of evaluating international credentials, issuing I-20 documents to new international applicants, and assist the supervisor in working with continuing international students to help maintain compliance with immigration law.
• Make independent decisions (relying on professional judgment) regarding discount aid offered to new students
• Make independent recommendations (relying on professional judgment) regarding recruitment travel
• Attend college fair and school visits, local and abroad
• Participate in onsite open houses for prospective students and their families
• Assist in coordinating new student orientation and acceptance reception
• Help to write and edit print and online materials for the admissions office
• Other duties and projects, as requested

EXPERIENCE REQUIREMENTS:

• Bachelors Degree required
• Experience in a college setting required
• Previous admission experience and experience in an institution with open admissions preferred
• Previous experience with international students preferred
• Strong sale experience preferred
• Knowledge of customer relations management systems preferred
• Demonstrates a strong commitment to customer service
• Demonstrates excellent communication skills
• Recruitment travel throughout the year
• Some evening and weekend work

The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION SUMMARY:

Reporting to the Director of Facilities, the Maintenance Supervisor is responsible for overseeing maintenance staff, performing routine building maintenance and occasional minor interior alterations, providing timely reports, and participating in special projects. The candidate is expected to work Monday to Friday, from 7am to 3pm, with occasional earlier reporting times for specific annual inspections and testing and/or other occasions as directed by the Director of Facilities.

PRIMARY ESSENTIAL FUNCTIONS:

• Review, schedule, and respond to work order requests in a timely manner
• Schedule, coordinate, and assign tasks to maintenance and custodial staff
• Manage and update all systems within the Preventative Maintenance Plan
• Perform minor electrical, carpentry, plumbing, and HVAC repairs as needed
• Ensure staffing and resource needs for event setups
• Assist maintenance staff with all physical plant needs including, but not limited to:
  • furniture moving,
  • event set‐up,
  • materials purchasing,
  • snow removal
• Liaison with vendors and contractors as needed
• Communicate and discuss with Supervisor regarding building concerns and maintenance
• Respond to campus emergencies 24 hours/365 days a year as necessary
• Organize and ensure technical and life safety protocols and training with maintenance staff
• Oversee campus evacuation training, schedule, and lead all fire drills
• Assist in maintaining safety and environmental compliance practices
• Sign off on departmental employee timecards and requested time off through Paycom system
• Ensures smooth operation of all building equipment based on preventative maintenance plan and stated scheduling
• Coordinate with other departments regarding projects or work, providing input when applicable
• Serve as additional liaison with the neighborhood
• Other duties, as assigned

STANDARD EXPECTATIONS:

• Team and Interpersonal Skills: Success in this position requires positive relationships with other team members including support staff and senior staff.
• Service Orientation: Success in this position requires a service-oriented perspective in which, to the greatest extent possible, treat students and other employees in such a way that they feel well served by a professional representative of the BAC.
• Confidentiality and Discretion: Success in this position requires the ability not only to maintain the confidentiality of student and employee records, but also the ability to discern when it is appropriate to divulge privileged or confidential information.

SUPERVISORY RESPONSIBILITIES:

Maintaining the department’s standards in line with the College’s strategic plan and mission; providing consistent communication with Director of Facilities; supervising team of maintenance workers; ensuring all building systems are in working order; providing reports (frequency as determined) regarding team, campus, and community related matters.

EDUCATIONAL CRITERIA:

A minimum of a high school diploma, preferably at a vocational school.

EXPERIENCE REQUIREMENTS:

A minimum of three years of supervisory experience, preferably in an academic environment. Other experience requirements also include:

• Demonstrates ability to perform variety of tasks in the building trades, with emphasis on carpentry and HVAC equipment systems.
• Ability to give clear directions to subordinates
• Demonstrates ability to maintain the highest professional standards in work and interactions
• Knowledge of local and state building codes, OSHA (Occupational Safety and Health Administration), and ADA standards; historic preservation
• Familiarity with vendor contracting practices
• Solid supervisory background in at least one of the building trades
• Ability to communicate effectively with team members and the public.
• Familiarity with MS Office applications (i.e., Outlook, Excel, Word, PowerPoint), Adobe, and AutoCAD desirable
• Experience with Delta and Trane HVAC controls preferable
• Ability to respond to emergencies during weekends, nights, and holidays  

The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION SUMMARY:

Reporting to the Maintenance Supervisor the Maintenance Worker is responsible for providing support to the Facilities department in a variety of ways.

PRIMARY ESSENTIAL FUNCTIONS:

• Perform general maintenance duties, such as but not limited to:
  • Light cleaning
  • Paint
  • Clean exterior areas of campus buildings
  • Move furniture
  • Set up areas for scheduled events
  • Trash/recycle removal, as needed
• Perform miscellaneous building repairs
• Provide backup to security staff, as needed
• Assist with snow removal, as needed
• Assist supervisor and co-workers, as needed
• Other duties and projects, as requested

STANDARD EXPECTATIONS:

• Team and Interpersonal Skills: Success in this position requires positive relationships with other team members including support staff and senior staff.
• Service Orientation: Success in this position requires a service-oriented perspective in which, to the greatest extent possible, treat students and other employees in such a way that they feel well served by a professional representative of the BAC.
• Confidentiality and Discretion: Success in this position requires the ability not only to maintain the confidentiality of student and employee records, but also the ability to discern when it is appropriate to divulge privileged or confidential information.

SUPERVISORY RESPONSIBILITIES: None

EDUCATIONAL CRITERIA:

High school diploma or equivalent is required.

EXPERIENCE REQUIREMENTS:

• A minimum of three (3) years in building maintenance, preferably in a higher education environment
• Must be able to speak and write clearly and understand spoken/written communication
• Must be able to comprehend and implement directions
• Must be able to work in a team and individual settings
• Must be able to lift at least 50lbs
• Ability to read and understand all types of building plans
• Familiarity with basic computer operations, especially Microsoft applications
• Authorize a background check prior to employment

WORK SCHEDULE REQUIREMENTS:

• Must be able to work Monday to Friday 8am to 4pm; there may be occasions for work schedule to be adjusted as needed
• Available on-call for campus emergencies

The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION SUMMARY:

The Boston Architectural College (BAC) is committed to providing all our students an integrated and exemplary educational experience while ensuring their individual success and empowering them to fully actualize their potential. We embrace diversity and inclusivity in all its forms, while striving to create an equitable global community.

As a Student Advocate, this role acts as the first point of contact for students, helping to navigate systems such as registration, financial aid, billing, payments, advising and student life. In this key position, the focus of responsibility is on providing proactive and student-centric service to all members of the BAC community. Student Advocates are responsible for student ’triage‘ working closely with the student to determine individual needs and assisting the student in navigating their BAC college experience successfully. This is a full-time exempt position of 40 hours per week.

PRIMARY ESSENTIAL FUNCTIONS:

• Provide proactive, professional, and friendly service in all interactions but will be responsible for a specific population of students as defined by the supervisor.
• Manage communication between students and administrative functions including emails and phones. Accurately assess each student's situation to determine its urgency and proceed appropriately.
• Resolve problems and assist students that have challenging issues which may need to be escalated.
• Escalated or special consult matters must be reviewed for possible follow-up on a daily basis until a resolution is found.
• Responsible for accurately documenting all communication used to resolve a student's request. This includes accurately tracking interactions, documenting pertinent information in phone calls, chats and all e-mails into the student information system.
• Work as part of a team in order to guide students in all aspects of their administrative experience.
• Have working knowledge of administrative processes from a student perspective, i.e. how to apply for financial aid, how to make payment, how to register for classes etc.
• Responsible for providing feedback to leadership, regarding new trends or escalated concerns.
• Receives documents required for financial aid, registration, the student account, housing and verifies the completeness of documents.
• Assist in specific focus areas as assigned. Tasks could include; processing add/drop forms, address changes, processing payments received, processing financial aid documents received.
• Other duties as assigned

STANDARD EXPECTATIONS:

• Team and Interpersonal Skills: Success in this position requires positive relationships with other team members including support staff and senior staff.
• Service Orientation: Success in this position requires a service-oriented perspective in which, to the greatest extent possible, treat students and other employees in such a way that they feel well served by a professional representative of the BAC.
• Confidentiality and Discretion: Success in this position requires the ability not only to maintain the confidentiality of student and employee records, but also the ability to discern when it is appropriate to divulge privileged or confidential information.

SUPERVISORY RESPONSIBILITIES:

None

EDUCATIONAL CRITERIA:

 Bachelor’s degree from an accredited institution preferred.

EXPERIENCE REQUIREMENTS:

• 2 years of experience in customer service or hospitality preferred.
• Preferred prior experience in a call center; and/or prior experience working in one (1) or more of the following areas in a college or university setting: information technology, on-line learning, financial aid, student registration office, student complaints, student accounts, and admissions.

FUNCTIONAL/TECHNICAL SKILLS:

• Must be detail oriented.
• Computer literate, including effective use of Microsoft Office suite.
• Excellent communication and consultative skills, both verbal and written.
• Excellent problem solving and conflict resolution skills.
• Ability and willingness to support collaborative efforts.
• Be committed to the mission of the BAC and carry out the highest quality of service to BAC constituencies.

WORK SCHEDULE REQUIREMENTS:

• Provide in-person coverage up to 3 days a week
• Must be able to work flexible hours in accordance with the academic season.

The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION SUMMARY:

This position reports to the Director of Administrative Operations.

The Reception, Mail Room, Copy Center - Administrative Assistant for Administrative Operations – The current open position’s primary responsibility is to as the front desk Receptionist role on campus and to assist in managing the copy center and mail room administrative assistant. Concierge and customer service experience required. This person will work synchronously within a team of two staff to support these roles. This individual will be efficient and comfortable being assigned to various tasks around campus. This role must be able to work both independently as well as in a team environment. It requires the ability to multi-task, while maintaining complex schedules and managing administrative support. The ideal candidate will possess the organizational, verbal, written and interpersonal skills necessary to interact effectively with all levels of staff, as well as students, members of the college community, vendors, and the general public. They must also be resourceful, a good problem solver, organized and have the ability to prioritize. They will be responsible for a steady completion of workload, in a timely manner, which is key to success in the position. Proficiency in MS Office with expertise in Microsoft Word, Excel, PowerPoint, Outlook support are required.

RESPONSIBILITIES:

Receptionist:

• Perform reception duties which include greeting visitors, students and employees, answering phones, conference room scheduling, and various administrative functions.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Intake of mail and packages.
• Administrative tasks as assigned, such as: maintenance of supplies, envelopes, packaging, paper, toners office and kitchen supplies.
• Place and tracking service calls to vendors on all equipment, providing follow-up responses to any issues.
• Support events, assist in setup, planning, ordering of supplies and catering as needed.
• Update Employee Directory lists.
• Assist in managing I.D. badges

Mail Room:

• Keep logs of USPS stamp machine meters relative to expenditures and track departmental chargebacks.
• Sort, scan and distribution of mail.
• Pick up and drop of delivery of mail twice a day.
• Manage USPS, FedEx, UPS, DHL mail packages.
• Provide verification of destination and delivery confirmation.
• Maintain employee database with location, name and status, creating and updating door tags as needed.
• Setup department mail stops.

Copy Center:

• Provide copy service support, meeting requested time frame, pick up and drop off support, quality control ensuring work accuracy.
• Keep a log of downtime, repairs and meter charges for all copiers printers.
• Restock of paper, toner and check copier quality.
• Maintain all logs and reporting documentation.
• Prepare documents for various meetings/training/workshops as directed.

QUALIFICATIONS:

• College Degree is a plus, High School diploma or GED required.
• Prior receptionist experience a plus, i.e., or prior background in a service-oriented environment such as Customer Service, Hospitality, or a Retail background preferred.
• Must be willing to provide support to various departments as needed.
• Must be computer savvy-including, Windows environment PC skills, Microsoft Office (i.e., Microsoft Word, Excel, Outlook, etc.) working with spreadsheets, word processing, scheduling, and emails.
• The ideal candidate will possess excellent communication skills both verbal and written, strong interpersonal skills and attention to detail in a fast-paced environment.
• Proven ability to work independently as well as in a team environment.
• Competency in performing multiple functional tasks, setting priorities, taking initiative and meeting deadlines.
• Must have proven ability to handle sensitive data confidentially and with discretion.
• Ability to lift up to 50 pounds with aid as needed.
• Consistently adhere to business procedure guidelines.
• Take direction from Supervisor or Site Manager.
• Participate in cross-training.
• Adhere to all safety protocols and procedures.
• Perform other tasks as assigned.

ADDITIONAL QUALIFICATIONS AND SKILLS:

Must be able to work an 8-hour day shift, Monday through Friday, however you may be asked to work evening and weekend hours as needed for event support. Flexibility will be considered. Duties will range from sitting at a desk to moving around the campus for mail delivery, copy jobs, event set-up and support.

The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.