Employment

POSITION DESCRIPTION:

The Boston Architectural College (BAC) is committed to providing all our students an integrated and exemplary educational experience while ensuring their individual success and empowering them to fully actualize their potential.

The Associate Director of Student Billing manages all aspects of billing and collecting of student tuition and fees while working closely with colleagues to foster a professional, knowledgeable, and welcoming environment for all BAC constituents. The Associate Director is a leader on the Student Billing team and within Student Services and will assist with training and support to the office customer support team, the Student Advocates.

PRIMARY ESSENTIAL FUNCTIONS:

• Provide proactive, professional, and friendly service in all interactions.
• Manage the application of tuition and fee charges to all student accounts and the creation of monthly billing statements to ensure timeliness and accuracy.
• Ensure communication of all billing timelines and payment options to all constituents of the BAC.
• Oversee the processing of all payments received to be applied to the student account including payments made via our online payment processor ACI.
• Manage posting accounts receivable and cash receipt daily batches to the general ledger.
• Manage the processing and receipt of all financial aid funds including federal aid, state aid, alternative loans and scholarships ensuring compliance with all regulatory requirements.
• Responsible for month end reconciliations of ACI online payments, bank payments and Title IV financial aid.
• Oversee the issuing of student refunds to ensure accuracy and compliance with Title IV regulations.
• Manage the issuing of 1098-T forms each year
• Communicate efficiently and collaboratively with other offices around the College to provide the highest level of service to our students.
• Assist with escalated issues regarding billing.
• Provide data to various constituents throughout the College for internal information as well as external surveys.
• Other tasks as assigned.

SUPERVISORY RESPONSIBILITIES: No

EDUCATIONAL CRITERIA: Bachelor’s degree from an accredited institution, and master’s degree preferred.

EXPERIENCE REQUIREMENTS: 

• 3- 5 years experience in student financial services functions in higher education.
• Management experience required

FUNCTIONAL/TECHNICAL SKILLS:

• Must be detail oriented.
• Computer literate, including effective use of Microsoft Office suite.
• Excellent communication and consultative skills, both verbal and written.
• Excellent problem solving and conflict resolution skills.
• Outstanding organizational skills with the ability to effectively prioritize.
• Ability and willingness to support collaborative efforts.
• Be committed to the mission of the BAC and carry out the highest quality of service to BAC constituencies.

WORK SCHEDULE REQUIREMENTS:

• This is a full-time exempt position of 40 hours per week
• This is a hybrid position. At least 2 days a week in person will be required. Days in the office may vary depending on the time of year and needs of the office.
• Must be able to work flexible hours in accordance with the academic season.

ORGANIZATION:

• This position reports to the Director of Student Financial Services
• This position does NOT have supervisory responsibilities

Boston Architectural College (BAC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION DESCRIPTION:

Guided by its mission to provide inclusive access to excellence in design education, Boston Architectural College—a 132-year-old top-ranking independent private institution—has embarked on an innovative and exciting “BAC to the Future” vision and strategic plan under the leadership of President Mahesh Daas.

Reporting to the President, the BAC seeks a mission-driven and collaborative Director of Data Analytics & Institutional Research (Director) as the senior administrator responsible for supporting the effective use and analysis of internal and external data at the Boston Architectural College (BAC) in support of the college’s BAC to the Future strategic plan, operational and research goals, and regulatory reporting requirements. The Director acts as the chief data and analytics strategist for the college and oversees the governance and policy infrastructure necessary to facilitate the use of data for strategic, operational, research and decision support. The Director works with the BAC’s leadership and management to lead the design and development of effective data analysis models, including strategic goal measures, KPIs, and dashboards to support the achievement of the BAC’s strategic plan, enable data-informed decision making and support operational and research needs. The Director will promote a culture that relies upon data to assess the effectiveness of all programs, services, and processes as well as the college's overall progress in reaching its strategic goals. To that end, the Director should be adept at telling stories with data and using data for visualization. The Director works closely with university data stewards and with IT professionals responsible for the implementation and management of the technology infrastructure to build and sustain an enterprise data strategy that can help the BAC achieve its goals. The Director will be a key player in building on the BAC’s emerging data and analytics platform and sustaining a campus-wide data governance infrastructure that fosters a culture of trust and shared responsibility for the ethical use of data for institutional strategic purposes.

Salary Range is $73,600 to $100,00 per year based on experience and qualifications.

QUALIFICATIONS:

Qualified candidates will possess a comprehensive background in the areas of Data Analytics and Research, Data Governance and Data Strategy with recent experience working at or near the executive level that drive institutional performance at or near the executive level. Other qualifications include:

• Five or more years of progressive leadership experience in leading successful cross-functional teams and enterprise-wide programs, operating and influencing effectively across the organization and within complex contexts.
• ​Higher education institutional research or data analytics management experience required.
• Knowledge of state and federal requirements for the gathering, reporting, and dissemination of data from higher education institutions.

Salary Range is $73,600 to $100,00 per year based on experience and qualifications.

Boston Architectural College (BAC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION DESCRIPTION:

The Boston Architectural College (BAC) offers excellence in design education emerging from practice and accessible to diverse communities. It’s an exciting time to join the BAC as we reimagine day-to-day operations that can scale with our strategic plan.  
 The Boston Architectural College (BAC) was established in 1889 and has become a non-profit, tuition-based, accredited private school of spatial design offering undergraduate and graduate degree programs in architecture, interior architecture, landscape architecture, and design studies. Students work, either in a professional position or in community service settings, at the same time they are engaged in course work. Additionally, low-residency graduate degrees in historic preservation, sustainable design, design for human health, and real estate development as well as certificate programs are all available online. 

In this position you will support and maximize the work of Academic Affairs and the Deans of the Schools (School of Architecture; School of Design Studies; School of Landscape Architecture; and School of Interior Architecture). We are looking for a skilled Executive Assistant with experience in higher education, and a self-starter who can contribute to productivity at all levels, from day-to-day operations to more complex organizational projects.  

Salary Range: $51,000 - $58,000 depending on experience.

What You Will Do 

• Act as Executive Assistant to the Provost/Vice President of Academic Affairs
• Provide supplemental administrative support to Academic Deans
• Ensure that meetings run on time with prep material delivered in advance  
• Enable remote decision-making and growth of programs  
• Keep projects on track  
• Triage and draft replies to emails  
• Manage information flow  
• Assist with Budget Management and reconciliation
• Attend meetings and follow up on action items   
• Respond to subtle cues and react with situational appropriateness  
• Troubleshoot with AA colleagues and academic leadership  

Recurring Projects on Which You Will Be Working  

• Syllabi and course review  
• Zoom hosting and licensing  
• Student evaluations (5 X year)  
• Room scheduling and planning of academic spaces  
• Substantial support for annual events for which Academic Affairs is responsible, including: Graduation Exhibition, Academic Honors and Awards, and the Intensives  
• Administrative support for special projects, including grants  
• Support for Onsite Thesis and Portfolio Review   
• Administrative coordination and face-to-face support for the Office of Academic Affairs  

Salary Range: $51,000 - $58,000 depending on experience

QUALIFICATIONS:

• Proactive in looking for ways to improve own skills and the success of the College    
• Experience assisting higher education executive in busy, high demand office environment
• Some events planning
• Keen attention to detail and ability to keep multiple tasks, timelines on track at once.

EDUCATION:

• Bachelor’s degree in any field. Master’s preferred.

Boston Architectural College (BAC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION DESCRIPTION:

The Boston Architectural College (BAC) is committed to providing all our students an integrated and exemplary educational experience while ensuring their individual success and empowering them to fully actualize their potential. We embrace diversity and inclusivity in all its forms, while striving to create an equitable global community.

As a Student Advocate, this role acts as the first point of contact for students, helping to navigate systems such as registration, financial aid, billing, payments, advising and student life. In this key position, the focus of responsibility is on providing proactive and student-centric service to all members of the BAC community. Student Advocates are responsible for student ’triage‘ working closely with the student to determine individual needs and assisting the student in navigating their BAC college experience successfully. This is a full-time exempt position of 40 hours per week.

Salary Range: $50,000-$52,000

PRIMARY ESSENTIAL FUNCTIONS:

• Provide proactive, professional, and friendly service in all interactions but will be responsible for a specific population of students as defined by the supervisor.
• Manage communication between students and administrative functions including emails and phones.
• Accurately assess each student's situation to determine its urgency and proceed appropriately.
• Resolve problems and assist students that have challenging issues which may need to be escalated.
• Escalated or special consult matters must be reviewed for possible follow-up on a daily basis until a resolution is found.
• Responsible for accurately documenting all communication used to resolve a student's request. This includes accurately tracking interactions, documenting pertinent information in phone calls, chats and all e-mails into the student information system.
• Work as part of a team in order to guide students in all aspects of their administrative experience.
• Have working knowledge of administrative processes from a student perspective, i.e. how to apply for financial aid, how to make payment, how to register for classes etc.
• Responsible for providing feedback to leadership, regarding new trends or escalated concerns.
• Receives documents required for financial aid, registration, the student account, housing and verifies the completeness of documents.
• Assist in specific focus areas as assigned. Tasks could include; processing add/drop forms, address changes, processing payments received, processing financial aid documents received.
• Support the Registrar with student file management. Including, Scanning and Archiving of Student Files from Physical to Digital
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES: None

Salary Range: $50,000-$52,000

QUALIFICATIONS:

Educational Criteria:

• Bachelor’s degree from an accredited institution preferred.

Experience Requirements:

• 2 years of experience in customer service or hospitality preferred.
• Preferred prior experience in a call center; and/or prior experience working in one (1) or more of the following areas in a college or university setting: information technology, on-line learning, financial aid, student registration office, student complaints, student accounts, and admissions.

Functional/Technical Skills:

• Must be detail oriented.
• Computer literate, including effective use of Microsoft Office suite.
• Excellent communication and consultative skills, both verbal and written.
• Excellent problem solving and conflict resolution skills.
• Ability and willingness to support collaborative efforts.
• Be committed to the mission of the BAC and carry out the highest quality of service to BAC constituencies.

Work Schedule requirements:

• Provide in-person coverage up to 3 days a week
• Must be able to work flexible hours in accordance with the academic season.

STANDARD BAC EXPECTATIONS:

• Team and Interpersonal Skills: Building and maintaining positive relationships with other team members including faculty, support staff, and senior staff.
• Service Orientation: A service-oriented perspective in which, to the greatest extent possible, students, faculty, and other employees are treated in such a way that they feel well served by a professional representative of the BAC.
• Confidentiality and Discretion: The ability not only to maintain the confidentiality of student, faculty, employee, and college records, but also the ability to discern when it is appropriate to divulge privileged or confidential information.

Boston Architectural College (BAC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.

POSITION DESCRIPTION:

At the BAC, we are dedicated to providing students with an exceptional educational experience while embracing diversity and equity in all aspects of our community. The Student Billing Representative plays a pivotal role in helping students realize their academic dreams by providing exceptional support while they navigate resolving their financial account.

The Student Billing Representative will monitor student accounts that have not completed their financial obligation and counsel students as needed on options and timelines, while working closely with colleagues to foster a professional, knowledgeable, and welcoming environment for all BAC constituents.

PRIMARY ESSENTIAL FUNCTIONS:

• Provide proactive, professional, and friendly service in all interactions.
• Review and enter daily payments into PowerCampus from all vendors.
• Review bank activity to identify and enter payments.
• Manage payment plans provided through ACI including ensuring accurate balances listed on the student account and monitoring for default plans and communicating with students.
• Process accounts receivable entries such as MBTA passes, prior learning assessments, etc.
• Review monthly aging reports; ensure outstanding amounts are accurate and determine appropriate next action.
• Counsel students regarding payment options and timelines.
• Responsible for all collection activity including; due diligence letters, telephone calls emails, and referrals to collection agencies.
• Work closely with collection agencies regarding all points of the collections process, including monitoring rosters, processing payments, and managing consumer disputes.
• Monitor the efficiency and effectiveness of the collection process and keep up to date with federal and state regulations.
• Coordinate and monitor internal payment arrangements- for students who have not resolved their financial obligations.
• Manage third-party billing by invoicing and monitoring payments. Specific third-party vendors include; the Kuwait Embassy, the Saudi Arabian Cultural Mission (SACM), Veterans Affairs and miscellaneous scholarship providers.
• Communicate efficiently and collaboratively with other offices around the College to provide the highest level of service to our students.
• Serve as backup to the Student Advocates for escalated situations and front-line service when needed.
• Provide backup to the Assistant Director of Student Billing in all functions such as processing refunds.
• Other tasks as assigned.

QUALIFICATIONS:

• Bachelor’s degree from an accredited institution preferred.
• 1-3 years of experience in higher education student financial services or accounts receivable department.

FUNCTIONAL/TECHNICAL SKILLS:

• Must be detail oriented.
• Strong computer skills, including effective use of Microsoft Office suite.
• Proficient in Microsoft Excel and the use of vlookups and pivot tables a plus.
• Excellent communication and consultative skills, both verbal and written.
• Excellent problem solving and conflict resolution skills.
• Outstanding organizational skills with the ability to effectively prioritize.
• Ability and willingness to support collaborative efforts.
• Be committed to the mission of the BAC and carry out the highest quality of service to BAC constituencies.

WORK SCHEDULE REQUIREMENTS:

• This is a full-time exempt position of 40 hours per week
• This is a hybrid position. At least 2 days a week in person will be required. Days in the office may vary depending on the time of year and the needs of the office.
• Must be able to work flexible hours in accordance with the academic season.

ORGANIZATION:

• This position reports to the Director of Student Financial Services
• This position does NOT have supervisory responsibilities

Boston Architectural College (BAC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law. The BAC is committed to developing a diverse and talented team. People with disabilities, people of color, indigenous people, Hispanic/Latinx, and LGBTQ candidates are encouraged to apply. If you are excited about this role but are unsure whether you meet 100% of the requirements, we encourage you to apply.