The BAC cultivates an engaging and collaborative environment where diverse and talented faculty and staff are dedicated to developing the next generation of leaders in architecture and design. By working at the BAC, you're joining a team of teams to collectively bring excellence in design education to all corners of the world.
Since 1889, the BAC has been combining academic learning with innovative experiential learning and making its programs accessible to diverse communities. The BAC has been recognized by DesignIntelligence as providing World-Class Programs with High Distinction, by the Council for Higher Education Accreditation for Outstanding Institutional Practice in Student Learning Outcomes, and by the Carnegie Foundation for community engagement. Learn more about our rich history and unique story here.
The position of Academic Advisor is a full-time position of 40 hours per week and provides advisement on the policies and procedures of the degree programs, with primary attention to the academic curriculum.
PRIMARY ESSENTIAL FUNCTIONS:
1. General Advising
- Advise a caseload of up to 250 students across bachelor and master degree programs, including online architecture
- Address school, work, and home/family life issues that may impact student success
- Assess student needs and make referrals to other BAC resources, as needed
- Provide guidance to students on the policies and procedures of the institution, as outlined in the BAC Catalog
- Clearly document meetings, maintain records, and abide by confidentiality standards in compliance with FERPA regulations
- Attend bi-weekly Student Support Committee Meetings
- Reach out and counsel students who receive Academic Warnings
- Conduct Academic Clearances for Portfolio Review eligibility
2. Course Sequencing
- Assist students in selecting appropriate courses based on their individual curriculum
- Counsel students on appropriateness of add, drop, and withdrawal decisions
3. Case Management of Students on Probation
- Complete Contract for Educational Progress (CEP) with each student on probation
- Conduct follow-up meetings as required by CEP
- Track probation students to report outcomes each semester.
EDUCATIONAL CRITERIA: Earned bachelor degree required. Master degree in related field preferred.
EXPERIENCE REQUIREMENTS: Prior experience in higher education, preferred. Those with experience or interest in disability services are strongly encouraged to apply.
Reporting to the Vice President of Academic Affairs, the Academic Affairs analyst works within the Academic Affairs team and is responsible for covering a wide range of varied and specialized administrative and analytical duties in support of the division. The position’s emphasis is on maximizing division functionality and efficiency in areas including accreditation, assessment, division initiatives, faculty support, day-to-day administration, and academic program development and review. This is a full-time exempt role.
The analyst, as a member of the Academic Affairs team, contributes to the completion of broader and more complex organizational projects and goals for Academic Affairs, with emphasis on strategic initiatives including academic and operational excellence. The analyst investigates and analyzes problems with broad administrative impact and implications; anticipates problems and addresses them proactively; effectively interprets, organizes, and presents information and ideas in written, oral, and presentation form; and trains others on new skills and procedures and provides lead work direction. Throughout these responsibilities, the analyst is expected to think critically, communicate clearly and with compassion, act ethically, and maintain confidentiality.
The Academic Affairs analyst is responsible for research, analysis, reporting, and evaluation functions for the division, supporting operations, processes, policy, and program areas. The analyst gathers and disseminates information related to Academic Affairs, including but not limited to the areas described above, promoting meaningful and multi-directional communication among students, faculty, administration, and staff. These duties require a working knowledge of and ability to apply principles, practices, and techniques applicable to the overall administrative operations of the office. While certain responsibilities within the division may be assigned primarily to one analyst, each analyst will be prepared to support all responsibilities should the need arise.
- Bachelor’s degree.
- Two years of administrative work experience leading to the development or improvement of policies, procedures, practices, or programs.
- Proficiency with Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams).
- Working knowledge of database programs such as PowerCampus.
- Ability to create queries in databases and use secure file transfer methods.
- Ability to rapidly learn relevant software programs.
- Ability to take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
- Working knowledge of, and ability to apply, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.
- Knowledge of internal policies and procedures and outside regulations pertaining to the applicable program and/or administrative specialty.
- Working knowledge of operational and fiscal analysis and techniques.
- Ability to effectively communicate with all levels within the college and establish and maintain productive and effective, inclusive working relationships among diverse populations including staff, faculty, administration, students, and other internal and external constituents.
- Ability to accept constructive feedback and work cooperatively in group situations.
- The Academic Affairs analyst may supervise student assistants.
The Coordinator of IT Operations is a full-time, exempt, position of 40 hours per week, which provides technical support within the Technology Services Department. The Coordinator of IT Operations supports the day to day operations of the help desk as an individual contributor and by managing general operation of the helpdesk by distributing workload, assuring quality, and mentoring staff as needed. The coordinator also assists with staff computing problems and manages and trains the part time technicians. This position reports to the Manager of IT Operations and Projects.
Responsibilities and Duties
1. Computer Labs
- Ensure the proper operation of the equipment and services in the Computer Labs
- Ensure proper software is installed and coordinates with Application Support personnel
- Responsible for making sure IT staff have tracked media inventory
2. Help Desk
- Responsible for quality of help desk responses, providing feedback to technicians about communication
- Manage and distribute work orders (create, assign, resolve, and close)
- Responsible for overseeing the upgrading of new staff workstations (final testing)
- General computer support: assist with malfunctioning equipment and/or software
- Other tasks as assigned
3. Management and Supervisory
- Manage and train technicians
- Manage documentation of help desk training materials and other material
- Assist in the inventory and maintaining of media equipment
- Help in strategic planning of help desk
- Other responsibilities and/or tasks assigned
- Fluency in Windows environment.
- Demonstrate high degree of self-direction and initiative.
- Experience with Microsoft Office applications and networked (client/server) environment
- Knowledge of AutoCAD, Photoshop, and other design/imaging applications a plus
- Industry certifications, strongly recommended
- Exceptional customer services skills.
- Supervisory experience.
- High school diploma required, Associate’s degree or equivalent experience strongly recommended.
- Well-organized, with the ability to multi-task in a high traffic environment
- Willingness to learn new hardware and software
- Self-motivated and the ability to motivate others
- Strong communication skills, both oral and written
- Good interpersonal skills, understanding of service mentality
- Ability to work evening and weekend hours
This position reports to the Director of Administrative Operations. The Senior Coordinator of Administrative Operations is primarily responsible for day-to-day aspects of daily and ongoing operations and office management logistics. Manages the curated access Scheduling Software and space reservation process. Manages student health insurance enrollment and waiver process. Manages contract monitoring process for the Strategic Resource Plan and budgets. Manages resource purchasing, allocation, and inventory of office supplies & equipment. Supervises Mailroom/Copy Center staff. Supports the planning and execution of key College events.
PRIMARY ESSENTIAL FUNCTIONS:
- Support the Director of Administrative Operations with the Departments Strategic Resource Planning and budgets.
- Manage supplies and equipment resources, purchasing and inventory operations.
- Monitor supplies and equipment inventory and develop balanced just-in-time inventory and storage process to enable optimal resource use in alignment with goals of the Colleges.
- Initiate purchasing in accordance with the BAC’s purchasing policies and procedures.
- Track receipt of goods and allocation/storage of the supplies and equipment.
- Responsible for tracking the operations strategic resource plan.
- focusing on making sure vendors are charging the BAC appropriately as well as incoming payments from external vendor payments.
- Manage the contract initiation and monitoring process for various office support contracts.
- Track invoice and contract payments in accordance with contract terms, including rental agreements.
- Track incoming monies for vending machines and copiers.
- Lead the administration process for the Student Health Insurance program.
- Provide support to students with questions regarding the Student Health Insurance program and process for submitting waiver requests and enrollment forms.
- Process waiver requests forms and notify Bursar for adjustments to student bills.
- Serve as liaison to the insurance provider.
- Communicate policies, procedures and cost to students and staff.
- Coordinate with the Bursar’s office and Finance office for the billing and payment of student?
- In collaboration with the Bursar and Controller, conduct fund reconciliations throughout the year.
- Support the Director of Admissions with required regulatory reporting.
- Ensure adequate maintenance of control records showing attention to detail, creating audit trails and reconciliation with other departmental records.
- Manage and Coordinate select institutional-wide office services.
- Day-to-day supervising of the contracted mail room/copy room site supervisor and other personnel.
- Manage the outsourced printing, copying, mailing, shipping, courier services and operations of the College.
- Oversee kitchen maintenance at all locations as well as ordering and making sure the mail room/copy room supervisor maintains kitchen supplies and copier supplies campus wide.
- Support and advise departments with the planning of large print and shipping jobs.
- Manage Curated Access and space/resource scheduling and set-up process.
- Monitor our daily Scheduling Software to ensure compliance with current capacity and density requirements.
- Enter updates to the Scheduling Software System based on changes in space and policies and guidelines.
- Train and support employees for the use of college’s Scheduling Software system users.
- Work with various departments to resolve scheduling conflicts in accordance with BAC policy.
- Collaborate with Security and Facilities to ensure adequate monitoring of individuals on campus, and cleaning and maintenance of space ensuring each space has required resources where needed.
- Work in collaboration with the Director of Administrative Operations and with Academic Affairs in preplanning classroom and other space requirements to support each semesters course schedule.
- Work in collaboration with other College divisions to plan space and resource needs for various college events.
- Establish/maintain good working relationships with vendors.
- Work with the mail room and copy center Supervisor to maintain supplies and support around campus.
- Work with the Security department in understanding the campus policies and procedures.
- Work in Collaboration with the Office of Student Life and Facilities in managing the creation of and updating of I.D. Badges and access permissions.
- Work with the Vending machine company for upkeep of supplies and repair needs.
- Support Event Planning and Coordinate Activities throughout the year as assigned.
- Participate in new student orientation programs, as required.
- Coordinate, in conjunction with the Director of Administrative Operations, assigned recurring large college events such as Commencement.
- Participate in Event Support activities during events as assigned. Some events may be evenings or weekends.
- Other duties as required.
- Develop and maintain process and resource manual for Administrative Operations, Scheduling Software, Security operating procedures and others where needed.
- Oversees/coordinates specific projects; provides leadership in project management; gathers deliverables from required constituents; tracks, analyzes, and makes recommendations or raises concerns on Strategic Resource Plan budget reports, issue resolution, and program actuals against projected budget, and/or plan.
- Acts as liaison between departments and makes independent decisions to ensure adherence to policies and procedures.
- Independently composes high level correspondence and documentation of professional quality. Edits and proofreads all written materials and verifies the validity of data for all documents and reports prior to submission/distribution.
SUPERVISORY RESPONSIBILITIES: Mailroom/Copy Center Supervisor & Staff
EDUCATIONAL CRITERIA: Bachelor’s degree required.
- Higher education or non-profit experience a plus.
- Previous administration and office management experience a plus.
- Excellent written and verbal communication skills, analytical, and problem-solving skills.
- Must show attention to detail, possess exceptional organizational, interpersonal and communication skills.
- Ability to work well collaboratively, take initiative, be self-motivated and maintain congeniality and productivity under pressure.
- Energetic with demonstrated ability to multi-task.
- Self – starter, self-motivated
- Computer literacy, including high competency in PC software, Microsoft Office, Microsoft Excel spreadsheets and be able to learn software and database programs.
- Working with Educational platform-PowerCampus, Scheduling Software Platform-SmartWay2, Security Platform-Symmetry/AMAG and Student Insurance Platform.
- Must be adept with email and the Internet. A demonstrated willingness to learn is essential.
- Demonstrated ability to supervise others, self-direct and work independently.
- Must be physically capable of lifting up to 25lbs for event support.
The BAC hires part-time adjunct instructors on a rolling basis. Instructors are expected to have completed graduate degrees in their fields. Qualified applicants should email their resume or CV and a letter of interest to email@example.com.
Statement Of Equal Employment Opportunity and Non-Discrimination
The BAC is committed to providing equal opportunity in employment and education to all employees, students, and applicants. No employee, student or applicant shall be discriminated against or harassed on the basis of race, religion, color, sex, age, ethnic or national origin or ancestry, veteran status, physical or mental disability, pregnancy, sexual orientation, gender identity or expression, genetic information, veteran or military status, membership in Uniformed Services, or any category protected by applicable state and federal laws.
Individuals may not be discriminated against in the terms and conditions of their employment or academic program or be subject to harassment in the workplace or academic environment. Such conduct is illegal under both federal and Massachusetts state law, including Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Violence Against Women Act, Massachusetts General Laws chapter 151B, § 4, Massachusetts General Laws chapter 151C, § 2, and Massachusetts General Laws chapter 214, § 1C. Furthermore, conduct prohibited under this policy is incompatible with the values and mission of the BAC and is strictly prohibited by the BAC. Unlawful discrimination, harassment, and retaliation by officers, faculty, managers, supervisors, employees, students, vendors, clientele, and contractors will not be tolerated.
Inquiries concerning the BAC equal opportunity policy may be referred to the Director of Human Resources Development, firstname.lastname@example.org.
- Team and Interpersonal Skills: Success in this position requires positive relationships with other team members including support staff and senior staff.
- Service Orientation: Success in this position requires a service-oriented perspective in which, to the greatest extent possible, treat students and other employees in such a way that they feel well served by a professional representative of the BAC.
- Confidentiality and Discretion: Success in this position requires the ability not only to maintain the confidentiality of student and employee records, but also the ability to discern when it is appropriate to divulge privileged or confidential information.