We ask that invitees/ticket holders plan to arrive 60 minutes prior to the scheduled event. The current health and safety protocols for the John Hancock Hall, Back Bay Event Center is as follows:
All persons entering the Facility including, but not limited to, audience, vendors, crew, performers, and staff who are ages 5 and older must be Fully Vaccinated against COVID-19 with an FDA or WHO authorized or approved vaccine and must show proof of vaccination together with a valid ID. Attendees will be required to show proof of vaccination together with a valid ID at their time of entry into the Facility.
“Fully Vaccinated” means the date of entry to the Facility must be at least 14 days after the second dose of a two-dose COVID-19 vaccine, or at least 14 days after a single-dose COVID-19 vaccine.
Proof of vaccination can be in one of the following forms and should include name of person vaccinated, type of vaccine provided, and date last dose administered:
- Vaccination card;
- Clear photo of the front and back of a vaccination card as a separate document (the entire card must be visible and legible);
- Clear photo of the front and back of the attendee’s vaccination card stored on a phone or electronic device (the entire card must be visible and legible); or
- Digital vaccination record (including those issued by your health provider, government or another third party provider such as CLEAR).
Self-reported vaccination records that are not verified by a health care provider cannot be accepted. Exceptions to our vaccination requirements will only be made for:
- Guests under the age of 5 who are not yet eligible for vaccination (provided such guest is accompanied by an adult who meets our entry requirements); or
- Guests who need a reasonable accommodation due to a medical condition or a sincerely held religious belief that prevents vaccination.
Guests who are 5 years of age and above who cannot be vaccinated due to a medical condition or a sincerely held religious belief must provide a negative COVID-19 PCR test taken within 72 hours prior to their entry time or a negative COVID-19 antigen test taken within 24 hours prior to their entry time, verified or administered by a third party.
The following are acceptable as proof of a negative COVID-19 PCR or antigen test results:
- Printed document from the test provider or laboratory, or
- An email or text message displayed on a phone or electronic device from the test provider or laboratory.
The information provided needs to include name of person tested, type of test performed and date of negative PCR test result (date must be within 72 hours prior to performance start time) or negative antigen test result (date must be within 24 hours prior to performance start time).
Self-reported negative COVID-19 test results that are not from a third-party test provider, laboratory or health care provider will not be accepted.
All guests who are age 5 and over are also required to provide a current government-issued photo ID (such as a driver’s license or passport) along with their proof of vaccination or negative test.
Entry will be denied to those who do not provide the above required documentation on the day of the event.
All persons must wear a face mask when inside the venue, except for performers/presenters while they are performing/presenting. Food & beverage are not permitted in John Hancock Hall. During private events when food and beverage are permitted, masks will not be required while actively eating or drinking in designated areas. Single-use disposable masks and cloth masks with at least two layers of tightly woven breathable fabric are acceptable. Gaiters, scarves, and bandanas are not acceptable face coverings. Masks must cover the nose and mouth and be secured under the chin.
Unless otherwise noted, children under five, including babies in arms, are not allowed in the theater.
The number of people allowed in backstage areas shall be limited to prevent crowding and allow for safe distancing. Facility will maintain a no re-admittance policy as part of our safety protocols.
Other COVID-19 related health protocols may be in effect at the time of event. We reserve the right to unilaterally make changes to health protocols according to updated public health guidance and applicable law.